Patient Rights

We will endeavour to:

• Ensure you have 24-hour access to medical advice.
• Aim for you to have access to medical professional within 48 hours of your initial contact during surgery hours.
• Involve you and listen to your opinions and views in all aspects of your medical care.
• Advise and inform you of the steps you can take to promote good health and a healthy lifestyle. Promote equal opportunities for all patients.
• Patients can obtain a copy of our policy from reception.

We would respectfully ask that you:

• Let us know if you cannot attend an appointment or are running late.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.