We will endeavour to:
- Ensure you have 24-hour access to medical advice.
- Aim for you to have access to medical professional within 48 hours of your initial contact during surgery hours.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- Advise and inform you of the steps you can take to promote good health and a healthy lifestyle. Promote equal opportunities for all patients.
- Patients can obtain a copy of our policy from reception.
We would respectfully ask that you:
- Let us know if you cannot attend an appointment or are running late.
- Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
- Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
Chaperone Procedure
Every patient is entitled to have a chaperone present during an examination. This is designed to protect both patients and staff and to assist patients to make an informed choice about their examinations and consultations.
- The Clinician will give a clear explanation of what the examination will involve.
- We will ensure that adequate privacy to undress and dress will be provided.
- The chaperone will attend inside the curtain at the head of the examination couch and watch the procedure, and will be present in the room until the examination is over and the patient is dressed.
- All practice staff members that chaperone have received chaperone training and all understand their responsibility not to divulge confidential information.
Some clinicians will ask for a chaperone present during an examination, if the patient refuses this the Clinician may choose to consider referring the patient to a colleague who would be willing to examine them without a chaperone, as long as the delay would not have an adverse effect on the patient’s health.
Safeguarding
Safeguarding is the action we take to promote the welfare of all children, young people adults, and protect them from harm. Cedar House Surgery recognises that all patients have a right to protection from abuse and neglect and the Practice accepts its responsibility to safeguard the welfare of all patients with whom staff may come into contact. Dr Lloyd is the appointed Safeguarding Lead for Children and young people within the Practice. Dr Lloyd attends the local CCG-led Safeguarding Update meetings and cascades information back to the practice through regular practice meetings. Dr Lloyd is the appointed Safeguarding Lead for Adults within the Practice.
Christine Small is appointed safeguarding admin lead within the practice. It is the responsibility of all staff to safeguard and promote the welfare of patients. This responsibility extends to a duty of care for all members of staff both clinical, and non-clinical. Please see the below contact numbers for the Multi-Agency Safeguarding and Support Hub and Adult Social Care.
MASSH: 0161 217 6028
Adult Social Care: 0161 217 6029